Tackling Procrastination in your Salon Business

Sit down and see what's going on with the queen of salons. Hair, beauty, and more successful tips for business owners. All on Build Your Salon. Hello, hello, hello, my salon lovelies, and happy Valentine's Day. I know it's not an anonymous greeting, but I make no secret of my love for you. I hope you're achingly well as we march through February, halfway through February. Oh my goodness, that means that spring must be on the way by now. Certainly notice the day's lengthening, which is awesome, and hearing lots more in the way of birds tweeting when I'm heading down to Build Your Salon Towers in the morning. Phil Jackson here with more nonsense and business tips for you to help you move your business forward. So what are we talking about today? Well, ironically, we're talking about procrastination and overwhelm. Why is that ironic, Phil? Well, it's ironic because I've just spent the last six minutes procrastinating about getting started. And my secret, well, actually it's not a secret because I've spoken about it before, but my guilty pleasure, as far as procrastination is concerned at the moment, is videos on Instagram, those reels. And because the algorithms got so clever, of course, they know exactly how to tempt me in now, and not in the way that you'd think. You'd think it would be filth and thirst traps and men with their shirts off, but no, it's not that for me at all. It's people doing deep cleans on bathrooms and those car detailing ones. Oh, my goodness. What do people do in these cars? I saw one today where they were cleaning a car seat. It looked like somebody died on. And of course, let's not forget my absolute favorite, which is people cleaning rugs and just get sucked in to this awful distraction. And we're going to talk about distraction a little bit as well. But the reason I want to tackle procrastination is that it's very easy for it to turn into something where you really start beating yourself up and it starts to affect your self-esteem. It starts to affect your opinion about yourself and your business. And that's because I think we're kind of OK with struggling when the struggle comes from outside. So when we're dealing like we are at the moment with challenging times in our economy and people being a little bit insecure about spending lots and lots of money, maybe in our businesses, we're OK with that because it's coming from outside. But when you've identified that you're the reason, you're the thing that's holding your business back, you're the thing that's preventing you from immense success. It's very easy then to start beating yourself up and start feeling guilty and ashamed. And that's one of the signs that you're procrastinating, actually, is those feelings of guilty and shame about not getting things done. So we need to tackle it.

And I don't know anybody on Earth who does not struggle with procrastination sometimes. The one thing I do want to do before we jump into procrastination, though, is to emphasize the difference between procrastination and overwhelm. And they are related. And very often we're overwhelmed at the same time as we're procrastinating. And we procrastinate so much that we start feeling overwhelmed. But they are slightly different. And procrastination is a behavior. It's when we're delaying or putting tasks off, sometimes due to overwhelm, sometimes due to those feelings of anxiety or very often due to a lack of motivation. But overwhelm is the feeling of being overwhelmed by the amount of work or the responsibilities that you need to be handled. So it's slightly different. And the reason we need to make the distinction is that procrastination and overwhelm need slightly different treatment. Procrastination, very often what we need is, well, we'll talk about some of the ways that we're going to tackle procrastination later, but we can be pretty strong with ourselves. We can be pretty tough with ourselves when we're procrastinating. But when we're overwhelmed, we need a bit more in the way of kindness. If you're overwhelmed and the way that you try and tackle that overwhelm is by getting a big kick up the ass, then I'm afraid, darling, you're actually going to make yourself feel worse and you're going to be more overwhelmed and more demotivated and struggle even more in the future. So overwhelm needs help. Procrastination very often just needs a good shake to get us back on track again with what we're meant to be doing. But as always, darlings, I do want you to understand before we leap in to our exploration of procrastination that I've never wanted to be the kind of coach who speaks to you from a cloud atop a mountain, handing down my words of wisdom. In fact, there's nothing that irritates me more than a salon business coach or, in fact, anyone else who pretends they've got all their shit together. Because let's face it, nobody has. Everybody struggles with these things as we're marching through different phases of our lives. So I'm in the trenches with you. I'm speaking to you as someone who has a tendency to procrastinate, struggles with procrastination and is a bit of a reformed procrastinator. I used to be an absolute champion at putting things off. Now, mine was always very well hidden, you see.

I could procrastinate but pretend that I was actually making progress. And I only really noticed this when I went to university. Yes, I went to university, darlings. I know it's unusual for a hairdresser to have been through uni, but I think that's why I'm not scared of the business stuff. I'm not scared of the finance stuff because I've got a degree in banking and finance. And procrastination had never really been a problem for me before I went to university. Because I went through my school education in a very disciplined environment. It was a very old fashioned school. So much so that the masters used to come into class and assembly wearing their black gowns and their mortar boards. And it was a very Victorian kind of atmosphere. And discipline was pretty tight, to be honest with you. So there wasn't really much opportunity to procrastinate. And everything was very much broken down, spoon fed. And we all knew exactly what we were supposed to do. And by when. And my goodness, you made sure you'd done it, my dear. A boys school as well. Can you imagine? Poor me in a boys school that used to play rugby. Good God. It's amazing I made it through alive. Anyway. Then I went to university. And of course, university is much more about self-discipline and self-motivation. And being in the right place at the right time. Because you've put yourself there, not because somebody's shouting at you. And I made full use of that freedom. Took full advantage. And did precisely nothing for the first year at all. And it was only really when I got to the final year of university. And realised that really, having run up all this debt and spent all this time, I ought to try and get some kind of decent result. It was only then that I made the effort to actually get anything done. And made these beautiful, and they were very beautiful. Got a very artistic tendency, unsurprisingly. Made these beautiful study plans. In glorious technicolour. And they would take me hours and hours and hours. And I can remember when it got to exam time, my revision plans. You know, it would take me a whole day to decide what I was going to be revising. In what order and what topics we were going to be covering. The problem then was, of course, that being at university and easily tempted as I am. Somebody would drag me down to the Union Bar. And ply me with pints of cider and blackcurrant. And, oh my goodness, cider and black. Good God, your vomit was bright purple. And we'd have one or two pints. And then we'd have another one or two pints, you see. And then I'd wake up the next day at 10 o'clock with a bit of a hangover. Which threw my study plan out. But rather than trying to make up for lost time by cancelling a lunch or something. I'd then spend the entire next day redoing my study plan, redoing my revision plan. And colouring it back in with my felt tip pens. So that planning process was actually part of my procrastination.

And even to this day, I can spend an enormous amount of time planning and planning and planning my topics. And planning my tasks and planning my projects. And I love nothing more, and I've spoken about this before, love nothing more than a note-taking app. And I can easily kill a weekend by moving to a new note-taking app. And copying and pasting all my notes over. And indexing them. And turning them into this elaborate system of keeping me on track. But, of course, the irony being that it's not keeping me on track at all. In fact, it's standing in the way of my success. So please know that I'm speaking to you today with love and understanding. I'm not on a mountain handing down my wisdom. I'm in the trenches with you battling procrastination. So how do we know that we're procrastinating at all? Well, if you're putting lots of things off to the last minute, that's a pretty good sign that you're procrastinating. And I think we know there's a problem when we start putting things off to the last minute, but we know they're important. Or we're having trouble to get started on tasks. And everyone can struggle to get started on things from time to time. But it's when you know they're important, when you know they're urgent, and you're still struggling to get started. That's proper procrastination. If you're starting to make excuses, if you're kidding yourself around not starting or not completing your tasks. If you're constantly switching between different tasks, but not really making any progress. If you feel like you've worked on 45 things today and not really achieved anything, you're probably procrastinating. We've talked about the folly of multitasking and switching between tasks before. If you're feeling lots of stress and anxiety about having lots of things unfinished. If you're feeling overwhelmed, and we just mentioned overwhelmed. But if you're feeling overwhelmed by the amount of work that you've got to do, then you may be procrastinating. But here's the one for me. If you're using distractions, and the obvious ones are things like watching TV or playing games on your phone or social media. If you're using those things as a way of avoiding getting started on tasks, then you are procrastinating properly. But look out for those more subtle things. Look out for using other bits of work as distraction from the stuff that you actually need to get going on. If any of those sound like you, then you are procrastinator. Be loud. Be proud. And let's get the job done in dealing with our procrastination, are we? But again, before we move on, please, if you're overwhelmed, then please show yourself a bit more kindness. So the procrastination is the behavior. The overwhelm is a different state of mind.

So when you're trying to overcome procrastination, I'm going to give you some hints and tips on how we tackle that. It's really important to identify whether you are actually procrastinating or whether you are overwhelmed. And if you're overwhelmed, you need that touch of kindness, that bit more understanding, and perhaps a little bit more in the way of sympathetic external help. Are you feeling like you're stuck in a rut? Like you're just going through the motions or whatever you do, the next level in your business stays just out of reach? Well, it's time to shake things up. With one-to-one coaching, you'll have buckets of support, inspiration, and accountability to help you bring the buzz back to your salon business. Whether you're looking to achieve a specific goal or just feeling that things are lonely at the top and you want someone to coach you to be the best version of yourself, I am here to support you. And don't worry, even though it's called coaching, I won't make you join a gym and I will never suggest you give up your Toblerone habit. What's the alternative? More of the same? Come on, you can do better than that. Ping me an email at phil at buildyoursalon.com with the subject line coaching and I will send you all the details. I can't wait to help you on your journey to salon success. So how do we get to grips with our procrastination? How do we move forward? How do we break through these self-imposed barriers to our incredible salon success? Which, of course, you deserve. And I honestly believe this. If you're doing a good job in your salon, you deserve a much higher level of success than you're enjoying at the moment. So let's get some help for you, shall we? A couple of resources that I have tapped into over the years. Actually, one that I have tapped into, one that I read and didn't really enjoy. The first one, which is very often quoted, a book by Brian Tracy. And I shall mention these in the show notes below. Brian Tracy wrote the very famous book, Eat That Frog. 21 great ways to stop procrastinating and get more done in less time. I have to say it didn't really shake my world, but it would be remiss of me not to mention it because it is often hailed as the best book on dealing with procrastination. What worked for me a lot better, and if you can get this on Audible or your audio book provider even better, is The Five Second Rule. A lady called Mel Robbins. Now, Mel Robbins, I do follow on social media, though she's a proper example of girl power.

It's got to be said, she's an amazing woman and an incredible inspiration to women around the world. And sometimes it feels like she's only talking to the women a bit. But Five Second Rule, what a brilliant bloody book that was. Using lots of self-talk and positive self-talk in particular. And she jumps into visualisation and setting really clear, specific goals. But what I really like is she's all about taking the small steps and the momentum. And that's, I think, actually the easiest way or certainly the most effective way to battle procrastination is to start to get some momentum. Anyway, Five Second Rule by Mel Robbins. Read it, or even better, listen to it. It's read by Mel herself, and it's a triumph, and I really, really enjoyed it. Took much more out of that book than I did from Eat That Frog. So, how are we going to tackle this procrastination? And the first one is to break those tasks into much smaller manageable chunks. And this also, incidentally, will help if you are overwhelmed. If you're overwhelmed, it's because you've got this enormous amount of work or this enormous project in front of you. Chip a little bit off. Just do a small amount. And what that does is, firstly, makes the task less overwhelming, of course, and easier to complete. But secondly, it gives you a little win. It gives you a little dopamine hit. And it gives you some momentum. So, if we can start to get some of these smaller tasks done. Before we know it, we're starting to make progress towards those bigger goals, of course. But also, we're getting a bit of momentum. We've got the stone rolling down the hill a little bit. We've got gravity on our side. We've got some movement happening. And also, it gives us something to celebrate. And I think that celebrating is a really useful way to help stay motivated. It gives you that sense of accomplishment. So, those rewards, those celebrations for completing tasks can really help. And don't let yourself off the hook when you are talking about rewards. And I see this again and again in all sorts of environments with all sorts of business owners. Where they will set a goal. And I'm a big fan of goal setting, as you know. But I'm also a big fan of tying in some kind of reward. Some kind of triumph reward. So, if you achieve a goal. If you hit a milestone in your business. What's the reward going to be? And let's take a salon example, shall we? We're going to say that we're going to set a very ambitious goal for salon retail. And we're going to tie that to a reward. We're going to say that if we can inspire and motivate our team to achieve that retail goal. We're going to buy ourselves the new Apple Watch.

And the reason that's in front and centre of my mind is that's a reward that I've just set myself for one of my product launches. And then what happens is we achieve the goal and we pat ourselves on the back. And we say, oh, that's fantastic. We've achieved the goal. And then we talk ourselves out of the reward. So, we say things like, oh, well, I would buy that Apple Watch. But I can't really afford it at the moment. The money's not quite in the bank just yet. Or we say, well, yes, we hit the retail goal. But we only hit it because Aunty Nelly came in and she always buys three products as she leaves. Or we only hit that goal because three team members bought products themselves. And we talk ourselves back out of the reward again. And that's not going to serve you in the longer term because we need every bit of your amazing, powerful mind on our sides. We need that conscious and subconscious brain all working in the same direction if we're going to achieve incredible success. And the problem is if you talk yourself out of that reward, that little reptilian bit of your brain, that subconscious bit of your brain that we really need on side is not going to believe you next time round. You're going to say, I'm going to achieve this goal and I'm going to get this amazing reward and we're going to go for a weekend away with our bit on the side and we're going to book a nice hotel in London. And then your bit of reptilian brain, that subconscious bit of your brain is going to go, nah, he doesn't mean it. I'm not going to dig deep. I'm not going to push hard. I'm not going to strive because he's going to talk us out the reward anyway. What's the point? Why should I be bothered? And that's a very dangerous state to get in. So you've got to deliver on those rewards. So we're breaking tasks into those smaller chunks, making tasks less overwhelming, making things easier to complete and then celebrating so that we can get some momentum. We can get things moving forward. That does, of course, imply and it does rest on the fact that we've got clear and specific goals for all your tasks anyway. That helps you focus and we really need to understand what needs to be done so that we can stay motivated. I like a timer and the reason I like a timer is I really work to I work to rule. I work to my schedule. My schedule is king as far as anything that I'm achieving is concerned. So when I've broken those tasks down into individual elements, they'll be diarized because I have been in the salon industry for over 20 years. So I work in that way. I'm used to working to a diary. I'm used to working to appointments. So if I can break those tasks down and then put them into my calendar, I know they're going to be achieved. But I have to keep on track with that calendar. And that's because of something called Parkinson's law, which I'm sure you've heard of before, darling. I'm sure this isn't your first spin around the business block. But Parkinson's law essentially says that a task will expand in order to fill the time that's allocated to it.

So if you give yourself two weeks to achieve a task, it's probably going to take you right up to the two week mark. If you have the time that you've given yourself and you only give yourself a week for the task, lo and behold, something miraculous happens and the task gets achieved in a week. So we need a timer so that we can focus on one task at a time for a set period of time. Stay on track. And that helps us avoid procrastination. We need to zap as many distractions as possible. I really like my iPhone at the moment. I like the latest round of updates that gave us a different way to use the phone so that we can put it into different modes depending on what we're doing. So they call it focus. So we can have a work focus. We can have a personal profile. And we can decide which notifications are going to be pinging as we're in different phases of our day. And I've noticed on the latest version as I arrive in the office, it automatically flicks into work focus and it flicks out of work focus as I arrive home again. And it switches off all of those annoying notifications. Now, as far as social media is concerned, and I've said this before, here's your wrap on the knuckles. If you are using social media for business, you are no longer a consumer of social media. You are a producer of content for social media. It's not your job to jump into social media and digest and watch and learn and see what everybody else is up to. It's your job to produce content. And if you need to put a little barrier between you and social media, then do so. And the way that I do it is by using a scheduler. So instead of jumping into Instagram to post photos of a meal that I'm enjoying. Oh God, are people still doing that? I use a scheduler because it means that I'm not seeing all those notifications. I'm not seeing all those videos of people cleaning rugs. I'm not seeing what great auntie Nelly has been up to at the weekend. And just that bit of distance between me and Instagram or Facebook makes a huge difference when I'm trying to eliminate distractions. So if you're able to, I would delete those apps from your phone. And I'm afraid I'm nearly at the stage now where I'm going to have to delete Instagram from my work phone. It's just taking too much time away from me. So that's the ultimate way of eliminating those distractions so that we can stay focused on the task that's at hand. We need to learn to prioritize. And I've talked about the Eisenhower matrix before. Essentially, it's a way of ranking your tasks according to their importance and their urgency. But we've got to make sure that we're prioritizing so that the most important tasks are getting completed first.

You're not going to enjoy that sense of achievement and therefore feed into your ongoing motivation and get that momentum behind you. If your sense of achievement feels a bit hollow because actually what you've achieved wasn't that important at all. But related to that, I would say that it's really important when you're looking at the tasks that you've got to do, when you're prioritizing, when you're staying organized and making sure that you're working on the important stuff. If there's stuff on your list that is not important, bloody get rid of it. Don't have it on your to-do list at all. If it's stuff that's not actively moving your business forward, if it's not urgent, if it's not important, get someone else to do it or get rid of it altogether. And related to that, you've got to learn to say no to more stuff as well. The quickest way to reduce overwhelm is not to have stuff landing in your in-tray in the first place. So if you can see something heading your way that's not essential, if a task that doesn't really serve your business is coming your way, if someone's asking something of you and you can't see the point in it, you've got to grow a spine, my darlings. You've got to learn to say no. Helps you prioritize. Helps you focus on the most important stuff. Reduces overwhelm. And of course, that's a very quick way then to get that momentum and reduce procrastination too. And a little pro tip for you, darling, is that people tend to be much less miffed if we say no very early. Let me give you an example. I was a huge one for not wanting to let people down. And let's say I was invited to somebody's party. Now, it's a lovely thing to receive a party invitation, isn't it? It's a lovely thing that somebody wants to celebrate an event in their life with you. And somebody wants to either mark an occasion like their birthday or they want you to help them create gorgeous memories around something that's going on in their life. And it's a glorious thing to receive those invitations. Having said that, I would rather crawl over broken glass and hot coals than attend most parties. I just can't bear that feeling of forced fun. I don't like anyone telling me when it's time to have fun. I like to be a bit more spontaneous than all that. And making chit chat with people I don't know, God, just shoot me now. I'd much rather not go at all. So I was guilty for a very long time of saying yes to invitations and not really wanting to go. And then what would happen is I would kind of toy with the idea of going for weeks and weeks and weeks ahead of time. So yes, I'm going to go to this party. No, I'm not. Yes, I'm going to let's shop for an outfit. No, I don't really fancy it right up to the very last minute. And then I would create some ridiculous excuse for not turning up at all.

And of course, firstly, that's extremely rude to let people down at the very last minute. But what I noticed is that people will get really annoyed. Rightly so, actually, if you decline an invitation very close to the event. If you decline the invitation immediately, people don't have a problem with it. And it's the same with any task that comes your way, to be honest. If you kind of fudge around and pretend you're going to do something and then decide that actually it's non-essential and it should be deleted, people are going to have their noses are going to be put out of joint a little bit, let's face it. Whereas if we decline something immediately, people just tend to be less offended. So if something comes your way and you say, I'm really sorry, I don't have the capacity for that right now. I don't think that's something I'm going to be able to help you with. People are OK. But if you pretend you're going to do it and then let people down at the last minute, of course, they're going to start getting a little bit cross. How do we keep track of what needs doing? Well, I've talked about how I use my bullet journal to keep track of my tasks and my deadlines. Helps me stay organised. Helps me stay on top of things. And this is coming from a nerd. This is coming from a geek. I love an app. I love an excuse to install something else that is going to help with my productivity and help keep me on track. But when it comes to planning my tasks, I'm afraid I go old school. I use an electronic calendar. But when it comes to keeping track of my tasks and deadlines, it is handwritten pen and paper. Also, help yourself by asking for help from others. If we've got some accountability, I think that can help enormously. It helps you stay motivated, helps you stay on track. And sharing what's on your plate with others is an enormous way of getting some perspective and can help enormously with the overwhelm question as well. So find an accountability buddy, someone who understands what you're going through in your business. Anyone can be an accountability buddy. But if you've got someone who really understands what you're up against day to day, if they understand your business or understand your team or understand your industry or just understand your personal situation, that accountability is going to be much, much more powerful. And that will help you stay on track as well. And it might be that we need to go a little bit pro with our support. So if you need help or support beyond accountability from a buddy, then perhaps you do need to talk to a therapist or to a business coach. Because what they will do is be able to spot those underlying issues that might be causing the procrastination. And of course, if we can get to the root of things, if we can understand why you're procrastinating in the first place, then just maybe we can head this off at the past.

Perhaps we can stop this becoming an issue in the future too. My Salon Owners Retreat is a unique event where you get to create the agenda. This isn't a retreat of boring presentations in conference rooms without windows. The entire program is a mix of group coaching, mastermind sessions, and one-to-one coaching with me, your favourite salon coach. There's also time built in for implementation. Yes, you're going to leave the retreat having actually got some important work done on your business with our support. Our spring 2023 retreat is now sold out, but you can be the first to hear about the next Salon Owners Retreat and get the very best early bird pricing by heading to buildyoursalon.com and joining our waitlist. I can't wait to see you on Salon Owners Retreat. Don't forget your speedos! Now I want to zoom out a little bit and just look at the slightly bigger picture as far as procrastination and overwhelm are concerned. This is where we get a little bit more kindness seeping in there. So if you are overwhelmed, then you need to prick up your ears and have a little listen to your old Uncle Phil. You've got to take some regular breaks. If you are overwhelmed, if you're procrastinating, you're also very close to losing focus and starting on that awful journey towards burnout. So take regular breaks and again, schedule them, set a timer for them so that we know we're not having breaks that suddenly seep into 45 minutes and an hour and then a half days gone. But schedule those breaks. These are little promises to yourself during your day and you've got to deliver on promises to yourself. If you are letting yourself down, what that does over time is start to erode your self-esteem. So if you promise yourself that you're going to take an hour's lunch, you're going to go for a walk around the block, get some fresh air, have a sandwich from your favorite coffee shop and then head back to your desk. And then you don't deliver on that. What you've done is broken a promise to yourself and you're starting to identify as someone who does not deliver on their promises. So take those regular breaks. Avoid that burnout. Be a little bit kind to yourself. Get enough rest. Maintain your physical and mental well-being with enough rest and take a bit of exercise.

And I'm not here to lecture you on the benefits of exercise. I'm really not because I'm in no place, let's face it, with my 30 waist. I'm really not the person to tell you how to maintain physical well-being. But I do have some good habits and I exercise regularly. I go to the gym at least three times a week, normally five. And what I've noticed with that is not that my waistline has got any slimmer, though it did over the last year. This year, a bit more of a struggle, let's face it, darlings. But what I have noticed is that it buys me a bit of time to just not be at my desk and not be at work. And nobody has any expectations of me. And I put my little ear pods in and I'm in my own little world for about 45 minutes there. And I find that beyond the physical, there are some huge mental benefits to having that bit of time carved out of my day. Where I'm not answering the phone, not answering emails, not being distracted by social media. I'm just kind of in my own head for a little while each day. And of course, then we're getting the blood pumping and that's going to help your mental productivity as well. So I do think regular exercise could be of benefit. But even more important than that, and this was the game changer for me in the last 18 months, is getting proper sleep. I have an anti-alarm. So I have an alarm that goes off an hour before I'm supposed to go to bed. And that's my signal then to not check social media anymore. Not check my emails anymore. Start to think about putting the phones to bed for the night. And start winding down and have that kind of mental space and clarity. That's when I get my journal out and reflect on my day. And then I have a very strict bedtime. And I have a very early bedtime. I'm a morning person. And so I'm, in fact, recording this podcast at half past five in the morning. Now, that can only work if I go to bed at half past nine at night. Otherwise, the wheels fall off very quickly. So it's so important to get enough sleep to maintain your mental well-being. I want you to become less of a perfectionist. I want you to have much more realistic expectations. Because a lot of procrastination comes through fear. And it's the fear of that task not being perfect. It's almost better for it to never be done than to appreciate that it's done but a bit ugly. And I think we need to embrace the ugly in our businesses. There's a beautiful phrase which I did not come up with. And I wish I had. Where version one will beat version none every single time. And I love that. Actually, this comes from my software development days.

I love the idea of just putting a minimum viable product out there. And then polishing and refining and polishing and refining. Put something ugly together. And then improve on it. And take a certain aspect of it to polish over time. And I love that. Because then when the expectation isn't that we've got a fully finished product. Or a fully finished service. Or a fully finished process. It's just that there's something out there which is starting to serve the business. And then as we start to use that system. We can start to understand where those polishing and refining activities need to be emphasized. So let's stop trying to be perfect. And realize that done beats not done. And set those much more realistic expectations of ourselves and our businesses. So I hope that's helped you. I hope that's helped you over the hill a little bit with your procrastination. And don't procrastinate. Send me a Valentine's card right now. It might just get here. I'm joking, darlings, of course. And I hope the day has been kind to you. I quite like Valentine's Day these days. I never liked it when I was growing up. I was miserable. And in fact, I can remember a few years where my mother sent me a Valentine's card. Just so I got something in the post. Bless her. Anyway, if it's been a useful episode for you. Then, of course, please don't forget to follow. Because then I can be coming in your ears first thing every week. We are just seven short days until I'm with you again, my darlings. Don't miss me too hard. If there's a topic that you would like me to explore in the future. Then please reach out. Phil at buildyoursalon.com I love hearing from my salon owner friends. Share your successes with me. Share your interests with me. And let me know what you would like me to cover in this podcast. I'm here to serve, darlings, above all. Also, if you would consider just leaving me a little review, that would be awesome too. I always think five stars look the nicest on the screen. Nice and balanced. So, please, it'll take just two minutes for you to do that. And you know it will absolutely make my week. I'll be with you in just a week with more wisdom from your Queen of Salons. Until then, take care. Sit down and see what's going on with the Queen of Salons. Hair, beauty and more successful tips for business owners. All on Build Your Salon.